Refund policy

Refund Policy

Last Updated: 10 Aug 2024

Thank you for shopping at www.globmall.in

We understand that there might be instances where you need to request a refund for a purchase made on our website. Our refund policy is designed to be fair and transparent, outlining the circumstances under which refunds will be considered.

1. Eligibility for Refund:

  • Refunds may be requested within 5 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
  • Certain products and services may not be eligible for refunds. Please check the product or service description for any specific refund restrictions.

2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used, tested or is not in its original condition.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Any consumable item which has been used or installed.
vii. Product with tampered or missing serial number
viii. Any damage/defect which is not covered under the manufacturer's warranty.

3. Do I need to return the product in its original box/packaging?
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items)

4. Can I cancel my product after it has been shipped?
No. Orders once processed cannot be cancelled. 

5. How to Initiate a Refund:

  • To request a refund, please contact our customer support team at globmallkart@gmail.com with your order number and a detailed explanation of the reason for the refund request.
  • Our customer support team will review your request and respond within 2-3 business days with instructions on how to proceed.

6. Processing Refunds:

  • Once your refund request is approved, the refund will be processed through the original payment method.
  • Please allow 7-10 business days for the refund to reflect in your account.

7. Non-Refundable Items:

  • Certain items are non-refundable.
  • Services, digital products, and personalized items may not be eligible for refunds.

8. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

9. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item or, in some cases, issue a replacement.

10. Changes to This Refund Policy:

  • We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Us: If you have any questions about our refund policy, please contact us at globmallkart@gmail.com.